Bigger companies, ones that have been around longer, or happened to get online sooner tend to reap the rewards of visibility in the search results. But there is a way to beat them. You'll see how in a moment.
Before I get there, think about what happens when you are online searching for a solution to a problem or trying to find a specific type of local business.
You type some words into Google, and then the search results appear.
At the top you see a map with 3 red pins, 3 businesses called out above all the rest of the search results.
This is the Money Zone part of the search results. It's very prominent. It offers a variety of ways to contact the businesses. And it usually shows up ahead of those businesses who have spent thousands on search engine optimization.
But that's only half the battle. What happens when you look at those 3 businesses and you see that one has 6 reviews with an average rating of 3.3, one has 43 reviews with an average rating of 4.6, and the other has 112 reviews with an average rating of 4.7? What if there was one that didn't have any reviews at all?
It doesn't matter what order the businesses are in. You and everyone else are going to instantly favor the business with the highest rating and the most reviews.
That's because people prefer to do business with those who already have a good reputation. The online rating is a form of social proof that helps them easily understand which company is better.
You know it's a tough time to run a business right now. But if you are open for business, then you have to make sure that those who need what you offer can find you. You need every advantage you can get.
You need a way to rise above their other choices. You need a way to stand out. You need searchers to pick you because you have a great business and you want it to survive.
Businesses that take care of their clients and have the best social proof will come out as winners.
Here are some numbers published by Forbes.com and other sites...
Clearly it's important to have good reviews and avoid bad ones, while keeping the reviews current!
Why is that? Because if you do not seek positive feedback, the complainers win!
Left on their own, people are more likely to take time to leave a bad review than a good one.
And, there’s always a chance that someone leaves a bad rating out of spite, misdirected enthusiasm, error, or even randomly leaving a 1‐star with no prior relationship!
None of these are a real reflection on your business, but reviews, once given, become a permanent part of your online history.
If your business already has hundreds, or even dozens of 4 and 5-star reviews, a single poor review will have little impact.
But if you have few reviews, one bad one will cause your rating to plummet. Then you lose customers without ever knowing.
To look at this another way, when people see your bad review scores, they are not likely to call and ask you about the poor review.
Nor are they going to call and tell you they have chosen your competitor. You never hear from them. Your opportunity is lost. They simply go away in silence!
Solution => Take control of your reviews and ratings!
What if you could let those with negative thoughts express without compromising your reviews and ratings?
What if you could get feedback from any customer or client, whether positive or negative? Wouldn't that be great information for you to know?
And what if only those who had nice things to say decided to leave Google Reviews?
That would be a perfect world situation! So what creates this perfect world?
...is your simple tool that lets you proactively seek and receive feedback from all customer and clients.
It packages up their feedback, whether positive or negative, and delivers it to your email so you can take appropriate action in your business.
If someone shares a true negative with you, you get the opportunity to improve your business, potentially eliminating a problem that would have caused someone else to leave a scathing 1‐star review. But you fix it, and it never happens again!
Plus, those who make negative comments know they had the chance to express themselves and be heard. They are no longer compelled to take their time to figure out how to leave a bad review. They are satisfied!
But, when a customer provides positive feedback, then the 5‐Star Reputation Builder will automatically invite that person to leave a Google review!
This way you stack the deck in favor of your business. Those who search for what you have to offer get to see all the good things your customers are saying.
And you don’t have to worry about an occasional random 1‐star anymore because...
...when you have many positive reviews, a lone negative gets washed out, diluted by all the positive ones. After all, if your normal rating is nearly 5‐stars, the impact of a single low score on your overall rating is minimal.
"Hey <client name>, I'm going to send you a quick text message. Would you please click the link and leave some feedback about your experience today?"
That's all it takes! Easy. Non-threatening. Inviting.
You open your customized business portal (like the screenshot below), enter their mobile phone number (or email address), and click the big green "Send Feedback Request" button.
The 5-Star Review Builder system takes it from there, turning client experiences into new prospects.
It sends the message, encourages the click, gets the response, sends it to you via email, and asks the happy clients to leave Google reviews. It even follows up with your clients in case they forget or get interrupted in the process.
You ask one simple question, enter their contact information, and get out of the way. It literally takes you (or your staff) a few seconds to get business feedback and Google Reviews pouring in.
Your competition won't know what happened to cause your meteoric rise. Prospects see your great reviews and are motivated to make contact. Your phone keeps ringing while your competitors slow down!
5-Star Reputation Builder
Setup Custom Business Portal
Create Custom Feedback URL
Unlimited Text Messages
Automatic Review Reminders to Clients
Unlimited Customer Reviews
30-Day Money-Back Guarantee
Special offer
$299 $199 USD
setup and 1st month
$149 $97 USD
per month starting in 2nd month
If you have their email address, the portal can send to their email instead. If you have neither a mobile number nor email, then you can give your customer a custom feedback URL. The format is http://comment2.us/<your biz>
No. While you can use your custom portal from your phone or desktop, the system sends the text message through our servers. We incur all text messaging costs so this does not impact your text message plan.
Yes. If your prospects search for providers, they will see your Google reviews. It is just as important for B2B businesses to have quality reviews as B2C businesses, especially if you serve a local clientele.
Yes. Shorter forms and easy to answer questions will give you the best response. But we can change the questions and answer boxes to best fit your business requirements.
No. This service is provided month-to-month. You are free to cancel anytime. Of course, getting good reviews should be an ongoing task, so we recommend you keep going. This will ensure that Google knows you are still in business doing a great job for your clients.
Try the 5-Star Reputation Builder for the first 30 days. If you don't like the system, we will be happy to refund your $199 USD. You even get to keep your new reviews!
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